Friday 5th July 2019

Other UK Partial Outage

We were made aware by alarms from our monitoring system of our Neath NOC experiencing issues.

The issue has currently been mitigated by switching to our backup datacentre in Swansea. The total time for migration took ~40 minutes.

We are still unsure of the exact cause of the issue, however we are working with our connectivity partners Exponential-E and Virgin Media who have arranged for engineers to visit our Neath NOC.

Further work and tests will be carried out this weekend to rebuild out network in Neath as well as replace any hardware that may have caused the issue.

Our Swansea site is operating as expected and we have switched all our connectivity routes to BT until we can be assured the issue does not lie with Virgin Media.

We apologise for the inconvenience caused by the downtime.

I should also note that we are also going to be revisiting our outage procedures to reduce the amount of time that it takes to alert clients, as well as to switch our services over to the backup datacentre.

We were made aware by alarms from our monitoring system of our Neath NOC experiencing issues.

The issue has currently been mitigated by switching to our backup datacentre in Swansea. The total time for migration took ~40 minutes.

We are still unsure of the exact cause of the issue, however we are working with our connectivity partners Exponential-E and Virgin Media who have arranged for engineers to visit our Neath NOC.

Further work and tests will be carried out this weekend to rebuild out network in Neath as well as replace any hardware that may have caused the issue.

Our Swansea site is operating as expected and we have switched all our connectivity routes to BT until we can be assured the issue does not lie with Virgin Media.

We apologise for the inconvenience caused by the downtime.

I should also note that we are also going to be revisiting our outage procedures to reduce the amount of time that it takes to alert clients, as well as to switch our services over to the backup datacentre. ...